Refund Policy

Rove is billed weekly through the App Store. Because Apple handles the transaction, Apple handles refunds — and they're usually generous.

How Refunds Work on the App Store

Refund requests go through Apple, not Rove:

Visit reportaproblem.apple.com
Sign in with your Apple ID
Find the Rove Dating charge
Tap Report a Problem and choose a reason
Submit

Apple reviews most requests within 24–48 hours. You'll get an email with their decision.

When Refunds Are Typically Granted

Apple usually approves refunds for:

Accidental purchases
Unauthorized charges (someone else used your account)
Technical issues that prevented you from using the app
Duplicate charges

When Refunds Are Typically Declined

Apple usually declines refunds for:

Simply changing your mind after use
Not finding a match
Canceling after the billing period started

Weekly pricing keeps the stakes low — if Rove isn't working for you, cancel before the next billing cycle and you won't be charged again. That's the refund mechanism built into the product.

When to Contact Rove Instead

There are situations where Apple can't help but we can. Reach out to help@rovedating.com if:

You were charged after your account was banned through no clear fault of your own
You believe you were charged while your account was suspended
A technical bug on Rove's end prevented you from using the subscription you paid for
You have a concern Apple isn't equipped to handle

We'll review, and if the issue is on our side, we'll work with you to make it right. In most cases this means crediting you for the affected billing period or helping you escalate with Apple.

Gender-Based Pricing and Refunds

If you're trans or non-binary and our pricing didn't match your experience, we want to hear from you. Email us directly. We handle these case by case with care.

The Honest Truth

We'd rather have you happy and subscribed than unhappy and refunded. If something about Rove isn't working for you — the pricing, a bug, a bad experience — tell us. We read every message.

Canceling or Pausing Your Subscription — stop billing before the next cycle
Subscriptions & Pricing — how the weekly model works
Why Men and Women Pay Different Prices — the reasoning

Need help with a specific charge? help@rovedating.com